FAQ
Simple answers, so you can get on with your morning.
How do I prepare ero?
Add ⅔ cup of any milk to one serving (¾ cup). Shake or stir, then refrigerate overnight, or for at least 4 hours. Breakfast is ready when you are.
Do I need to cook it?
No. No stove, no microwave. Prepare it the night before and enjoy it cold.
Which milk works best?
Whichever you like: dairy, oat, almond or soy. Each one changes the taste and texture a little, so try a few.
Can I add toppings?
Yes. Fruit, nut butter or yogurt all work well. ero is a complete base; anything extra is up to you.
Is the glass jar microwave-safe?
We don't recommend it. The lid isn't microwave-safe, and ero is made to be enjoyed cold.
What's in every bag?
Organic gluten-free oats, milk protein isolate, organic chia and flax seeds, nuts, organic dates and pink Himalayan salt. 15 g of protein per serving, low in sugar and no artificial flavours.
Does ero contain allergens?
Every flavour contains milk (milk protein isolate) and tree nuts. Please check each flavour's ingredient list before ordering.
What does "ero" mean?
Strength, in Hungarian. Not the loud kind. The kind you build quietly, one morning at a time.
How does a subscription work?
Choose your flavours and how often you'd like them. Each delivery ships and is charged on that schedule. Subscribers save 25% on their first order and 20% on every order after that. Subscriptions have a minimum of two orders.
Can I skip, change or cancel my subscription?
You can change or skip a delivery anytime. You can cancel anytime after your second order. Log in to your account and open Subscriptions, or use the link in your order confirmation email.
Will my subscription price change?
If a price changes, we'll let subscribers know before it applies.
Where do you ship?
Everywhere in Canada. We don't ship outside Canada yet.
How much is shipping?
Free on orders of $55 or more. In Newfoundland and Labrador, the Northwest Territories, Nunavut and Yukon, it's free on orders of $100 or more. Below that, a flat rate is shown at checkout.
How long does delivery take?
Please allow 2 to 8 business days. You'll receive tracking by email. Remote areas and busy periods, like the holidays, can take a little longer.
Can I change or cancel my order?
Yes, as long as it hasn't been prepared for shipping yet. Write to us as soon as possible at contact@erostrength.com.
What is the First-Bag Promise?
Trying ero for the first time? We want you to love it! If your first bag isn't quite right for you, let us know within 30 days of delivery and we'll make it right.
- Refund: Return your bag with at least 50% of the product remaining for a refund, minus a 15% return fee.
- Exchange: Want to try another flavour? We'll exchange your bag for a $5 shipping fee, waived with an active subscription.
Our First-Bag Promise applies to one bag per customer, on your first order placed through erostrength.ca. Accessories, including our glass jar, are excluded.
To get started, email contact@erostrength.com with your order number.
Please keep your original pouch, as it contains important information for quality assurance. For refunds, the pouch must be returned with at least 50% of its contents remaining.
Can I return my order?
For food safety reasons, all purchases are final sale, including food products, glass jars, gift cards and clearance items.
The only exception is our First-Bag Promise, available to first-time customers who purchase directly from erostrength.ca.
How to request a return or exchange:
- Contact us: Email contact@erostrength.com within 30 days of delivery with your order number.
- For refunds: We'll send you a prepaid return label. Securely pack your original pouch with at least 50% of the product remaining, include your packing slip, and drop it off at a Canada Post location.
- For exchanges: Once approved, we'll ship your replacement flavour for a $5 shipping fee, waived with an active subscription.
Eligible refunds are processed within 5 business days of receiving and inspecting your return, minus a 15% return fee.
Please keep your original pouch, as its lot number and best-before date are required for quality assurance. All returns are subject to inspection before approval.
Damaged or missing orders? Contact us at contact@erostrength.com and we'll help resolve the issue with the shipping carrier.
What if my order arrives damaged or incomplete?
Write to us within 48 hours of delivery at contact@erostrength.com with your order number and a photo of the item and its packaging, or of the packing slip if something is missing. Once verified, we'll send a replacement or a refund.
When will I get my refund?
Approved refunds go back to your original payment method within 10 business days. Your bank may need a few more days to show it.
Do you deliver to PO boxes?
Only Canada Post delivers to PO boxes, and most of our carriers can't. To make sure your order arrives, please use a street address. A workplace works well too.